I am having IFB Elite - 5Kg washing machine which is under extended warranty upto December. The machine is not working due to the link parts of the front load opener broken. I have made a complaint on 21.01.2010 and my ticket No.4052461. This service personnel came on 25.01.10 eventhough your staff assured that the complaint will be attended within 24 hours. The service in charge informed that the broken parts are not available and will be replaced soon. However till date the parts are not replaced. More than 13 days have gone since, I made the complaint but in vain. I am very much frustrated about the unresponsive attitude and poor response of the service in Puducherry. I have purchased the IFB machine with hope that the best product is purchased but the service back up is very poor. I don’t know when will my complaint be attended. With deep regret.
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