I live in Delhi and have an AMC with IFB and complained at the number given in AMC form when the machine stopped working. The workmen came the next day and diagnosed the cause to be a motor fault saying they will be back next day as the motor needed to be replaced. This meant that one day of office work was already lost. However, they did not turn up next day and on calling number 25776208 we were told that the motor is not in stock. On insistence that we be provided with a motor as soon as possible as we had already taken a day off to attend to the initial visit, we were told to dial another number 9999692170. A lady called Ankita at this number told us the same story, that a motor is not available but that it will be changed the next day in the morning part. When it did not arrive this morning, meaning third day of waiting for the workman to come and set the machine right, we rang this number repeatedly till it was picked up. We were again told that the motor is not in stock but she will see to it that it will be done today itself. Now it is 7.15 in the evening and I have to take a fourth day off tomorrow, hoping the workman with the motor will come.
We don't know for how long we have to keep ringing and waiting -- we are simply told again and again the motor is not in stock! Whose responsibility is to make sure that spare parts are kept in stock? Why are these people not pulled up by the Company so that instead of making false promises they provide us efficiently with the spare parts. I am not going to renew the contract -- it is a waste of money and I feel really cheated at having spent so much money on it year after year and then being harassed like this. Dr Meena, Delhi Customer code 2302189
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