Our Machine IFB Washing Machine-Elena is under AMC. Since this machine is not working we have lodged a complaing on 26.10.2010 and the service personnel attend the complaint on 03.11.2010 i.e., after 7 days(.) He made some repairs and told us in case of any problem further to contact him and given his Cell No.(.) Soon after the service personnel left the site we have loaded the machine and the machine started working (.) But all of sudden in between the machine stopped itself (.) We have informed the same to the Service Personnel who attend the complaint (.) In turn he told to contact the call centre only and also told that he can do nothing unless we lodge the complaint with call centre (.) Hence, we have lodged a complaing in their site (.) The service engineer Mr. Lokesh himself informed us his Cell no. and told us to contact immediately him in case of any problem... But when we have called him he told us he can do nothing.. and also told us to lodge a complaing at call centre(.) As the service engineer attended the complaint after 7 days.. with the loaded clothes.. whether we have to wait further 7 days...
In the light of the above... we can know about the promptness of the company while attending the problems of the customer... The services of the company are not all satisfactory... While undertaking the AMC they told many things and actually when problem comes they are telling cock n bull stories.. and creating problems rather than solving the same.
Awaiting for prompt services of the co.
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