I had registered a complaint (#6936575) on 12-08 and the service engineer arrived on 13-08. He opened the machine to find the fault and asses the total requirements. Hoses connecting to the water inlet has been disconnected and the clip missing. I fear these and other missing parts also will be charged.
Since that day the machine is open and no one is attending to the calls on the numbers provided by the representatives.
My plea is that if there is any development that is delaying the servicing, it should be intimated and the customer not left to run from pillar to post and find the numbers either unattended or switched off. I had contacted on the 24X7 call-centre number only to find that their database was not updated.
I had also initiated an AMC which I intend to terminate before it takes off as the attitude of the representatives is very unsatisfactory.
I have already paid for the defective parts amounting to INR 2700 (2600 for the drum & 100 for a rubber hose). Please help me to get the things in order and the machine made service worthy.
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