I had purchased IFB Front loaded Digital- 7Kg. washing machine on 02/01 from Reliance Retail Ltd. Ahmedabad, Gujarat. Its article code is Fan Code: 490089306.
I have extended warranty of the said Washing Machine from 02/01 to 01/01 vide card Sr. No.13318.
My genuine complain is non locking of door. I had complained to your call centre on 29/09 vide complain no:5178072. Call centre had given promise to attend complain within 24 hrs.
After several reminders & follow up to call centre, a technician Mr. Desai from Vaibhav Electronics had attended on 06/10 & Found door switch is to be replaced. He promised to change as early as possible. I waited for two to three days & again remind to call centre team leader. He replied that he had put urgent massage.
I would like to explain with great sorrow that not a single time the number 30002153, 30005412/13 & 9376769555, given by call centre, was responding. Personally my son had visited three times at Vaibhav Electronics, for non-compliance of complain. They have referred IFB Service centre, Ahmedabad. Personally my son had visited the same. Also, on Phone no: 30189467, I had talked with Girishbhai of IFB Service centre, Ahmedabad on 13/10. He, after confirmation with his service Executive- Yogita Madam, promised me that the technician had already been allotted the task to solve your complain today only. Technician Shri Gulab Jaishwal had visited my home & said that he belongs to different agency & for spare it will take three- four more days. I again dialed to Girishbhai & mention the details then he turned his stand that he had not given promise to change the pants.
Sir, till writing this I have no solution. Daily I have to pay Rs.50/- for washing the clothes. In addition we feel great harassment. Why I should not file legal suit against your company for harassment?
Hoping for your immediate action for compliance of complain & compensation.
(1) Gujarat Grahak Suraksha Mandal, Tirth Raj Complex, Ahmedabad GPO, Ahmedabad-380006
(2) Regd. Office: IBF Industrial limited, Maker Chamber IV, 9 th Floor, 222 Nariman Point, Mumbai:400 021