I am resident of Dehradun. I am using an IFB Washing machine and it is currently under AMC. I logded a complaint regarding leakage and noise on 16th November. 2010 and my complaint no. is 5434448. next day, the service technician attended the call and informed us that tub and motor needs to be changed. He told us that machine can be used and in the mean time he has requisition for new motor and tub from their goa office and it will take week time to arrive the stock. On 18th my machine completely stopped working. I informed their calcutta office {customer care office} about the new problem. they assure me that they will send the technician to rectify the problem. since then i have made dozen calls to calcutta office and every time they assure me that they will send the technician. After that they gave us the number of IFB local centre
(a) DeepaK 9319548495
(b) Gagandeep 9927229715
Of the above two numbers, Deepak never picked up the phone. Gagandeep picked the phone (that too after several calls) and told us that he will come next day. But he didnt came. Then i called local IFB centre, Ms. Jaishree answered the call, i told her that atleast make the machine operational and they can change tub in due course. She said she will send the technician very next day and since then three days had passed, till date no technician has come.
Can I take the issue to consumer court for a remedy/ compensation for the pain and agony they have made to me and my family?
Please let me know the procedures for taking up this issue in consumer court in lack of service by IFB team.
Naresh jadly
11, Ekta Avenue, Rajpur road,
Dehradun, uttrakhand
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