I purchased IFB Senator 6 kg washing machine from Vasant Kunj outlet of the company's authorised vendor M/s Pankaj Electronics, Green Park, New Delhi vide Invoice number 12914 dated 24/12. The trolley and other items worth over Rs.2600/ were also purchased from company. The machine developed faults from day one like its selector buttons not working, heavy vibrations and clothes remaining very wet despite spinning on speeds of 700 and 900 . First complaint was lodged within a fortnight of purchase. The service person informed that he had balanced the machine and other faults will go with regular usage/balanced loads etc.. As the problems persisted I have lodged several complaints- last being no.5774990 ; 5856861 (on 5th Feb.) and 5884873 (on 11th Feb). I regret to inform that no one has attanded to the complaints and the phone numbers provided by company's Helpline are not even picked up. I am feeling cheated and regret having bought the machine which is apparently faulty. Pls get the matter looked into on priority. Thanks.
Chanchal Phadnis, 7065, Sector D7, Vasant Kunj, New Delhi 110070. Ph. number 9560044270, e mail [email protected]
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