[email protected]
B.Narasimharao
919848258684
Dear sir,
This is B. Narasimharao customer of IFB washing Machine Modal No Senetor 6Kg / Senator 6Kg Aqua SR No WTSTR 6Kg AquaB001673 Purchased on 1.1.2008 . on the name of Devaki Laxmi from TMC Tirupati.
On 19.1.2012 I visited your local service centre at Tirupati, made a complaint regarding leakage of water from the bottom of the machine, the service technician examined on 21.1.2012 and reported that the following are needs replacement, I have agreed for replacement. The repairs have been carried out by the by the technician. On 23.1.2011 I called the technician on cell no 9603330530 and informed the technician the leakage is not arrested and the water is leaking . he asked me to report in the service canter, I have called service and informed. Their i s no response from the service canter. Finally I have called customer care canter 18604255 678 two i.e on 24 and 26 .1.2012 . the technician inspected and said this is a problem of drain pipe plumber to called for, I questioned what for, He said drain is blocked, the plumber called, plumber said the L bow is broken by the technician.
On 6.1.2012 the technician asked on phone he said he has replied recklessly . the same have reported to customer care at about 12.30 hrs. The customer care canter asked to contact Mr. Bharani Kumar, given the to solve the problem when contacted on the phone he said it is not his problem, he has visited my residence at about 15.30 hrs and started shouted on me, I said have come to me solve the problem he continued shouted with out seeing the problem, when he contusing shouting if you are not solving my problem I will go for justices. He said you can report the matter to Hume so ever you want, he said you can go to court of law, he said he will not care any body. He has behaved like a local rowdy, due to his shout entire apartment people came out started enquiry about the incidence, went with out attending the problem.
I hope the problem will be solved. We are not in a position use the machine even after spending Rs 3430/- .
Early attention appreciated
1. Folded hose pipe 1 No cost Rs 350/-
2. Rubber slave 1 no cost Rs 1000/-
3. Aqua filter 1No cost Rs 1800/-
4. Service charges cost Rs 280/-
Total Rs 3430
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