Sir,
I would like to inform you that I had purchased a mobile phone from CNBC TV18 Homeshop18 network by placing an order No. 701476138 and Sub Order No.71525992, Suppliers reference No. MDPL, through my cell phone number 09946669006 and I got the product vide Invoice No. 0041/360 dated 4th August. But when the device was received I understand that it was a typical Chinese made mobile phone Last week I found some problems of automatic shut down, showing low battery etc. When receiving a call a small whistle sound is hearing from the device is switch off. Also when a call is made, there is display showing that battery is low even though the charge is full. Both the batteries are showing same problems and now the set is not charging. I have reported this complaint to your toll free number 18601800918 and I talked with Mr. Pramod Kumar and he requested me to call 02232654758 and from this number they informed me to call 09379668696, Mr. Sekher, Banagalore. But when call is made a message is hearing that this number is not reachable. I think you are cheating me. As per the offer at the time of purchase, it shall get 6 months warranty and it will expire only on 04/02. Hence I request you to replace my device or my cost of the moble Rs. 5990/- shall be refunded to me.
K.S.Prakash
Finance Manager,
Coirfed,
ALAPPUZHA
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