Purchased this unit on 18/04, it was giving good
service till mid of but now it becomes an
headache, it develops a fault that is un repairable or
not properly understood by the team of your engineers
& mechanics. The complaint is as under;
* Once the unit DFF-40 stops at the set temperature
it does not take restart automatically even after a
long time gap & the temp rises & destroy the food
stored inside.
* The complaint was made to Customer Care, no body
came for few days but in the mean time we notice
that when we restart the unit from the mains, it
starts working. We make it a habit to restart from
the mains, every time it stops.
* On the visit of your engineer we gave the feed-back,
it took weeks for him to decide the course of action.
First he requested to keep the unit shut/off-line for
48 hours but this dose does not improve the behavior
/ health of the unit and the problem continues. Then
he changes the SSR on cost but it does not work. Next
time he took the PCB for check-up to your service
center and got it repaired, on cost. But with his each
effort, the problem worsened.
* Now the unit is without any heart-beats, even our
personal emergency calls to your service engineer does
not get any attention. Once he told us that the nature
of complaint has been sent to company & he is waiting
for instructions and a visit by other engineers. For
your information we are still waiting for that moment.
* Please arrange some help to revive the unit or make
arrangements to dispose off the body.
* If you think the unit have a life-span of Five years
only then please make a point to print it in your
literature for the benefit of the would be customers.
* Awaiting your reply.
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