Respected sir
I am an old customer of rel. group. From 13th Dec.2009 I m facing a trouble. I recharged my no.(9315485283) with Rs100. On 13th a pack of 30Rs.(mitti ke rang) was subscribed from u r side, without any info, i didn't receive any msg. regarding pack activation & not even a msg which comes under the pack. On 18th again a pack (govt jobs) of 10 Rs was subscribed from u r side, without any info, i didn't receive any msg. regarding pack activation & not even a msg which comes under the pack. when i checked my bal. i enquired & complained to customer care for both packs. First i got an ans-no pack is subscribed from our side. on calling again & again i was given assurance for waiver. on calling again & again i received a waiver of 10 Rs. THEN the problem started- I got answers- u'll receive 30 later/u'll get 30 after one month/after 3 months it's our rule/u've complained only for one pack.but today i m harrased. one cutomer care executive said only one pack was subscribed by us, then he said i've checked & both packs were subs.by company but u won't get 30 Rs. back. on requesting him to give his senior's no. he refused, but ultimately transferred my call to Mr.mohinder singh (supervisor-Chd. Head Office) who refused for 30 Rs. saying-u won't get b'coz u didn't complained within 72 hrs.he said it's u r fault & said company keeps no records of msg. sent from our/your side. now sir u pls. tell how will one get to know about packs subs. on a no. without info from company (you can listen the conversation from u r recordings. I talked to him at 7:33 pm). U pls. address our problem urgently. I hope u'll solve this & if u can't u give mail-id of Mr. Ambani (chairman of u r group) or i take help of media or consumer forum b'coz this problem is faced by many customers. HOPING FOR IMMEDIATE REPLY...
i asked in this sub. to mr setu saini, but he didn't replied...
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