Dear Sir,
I have placed an order for "Black Barry Curve" mobile online on 10/04.For same I have made online payment of Rs.14395 through my ICICI Bank card with reference no.10112009701511.On same date their executive informed me that the product will get delivered within 2 working days without any extra charge. But it never happened. When I called up their customer care once again after two days I was informed that it will take two days to process and verification of order and then it will take 7 more days to deliver the order. On 16th April I got a mail that you have dispatched the thing to my address but in this mail I was not given courier detail which would have helped me to trace the parcel. When one of my Colleague contacted you, He was told that courier office is near to our office and was suggested to collect the same from courier office. But when we reached courier office, we were asked to pay Rs.800 (Eight hundred) as octroi charge which we denied to pay as I was told that no extra charge (Such as courier an octroi) i have to pay.
When I called their customer care regarding issueon 19th April, I was informed that wrong message was convayed to me and it takes 10 working days to deliver the thing. They also told me to pay octroi charges and the same will be refunded afterwards but I disagreed. I requested them to ask courer person to deliver the thing and bill the octroi charges to them as they were asking me to pay and the same will be reimbursed afterwards. They also informed me that they will look into matter and get the matter solved at the earliest. Same day I have sent a written complaint regarding the subject but no satisfactory reply. I sent them a reminder but they are replying with same quote"We request you to allow 7 working days to resolve the issue. We regret the inconvenience caused to you in this regard and sincerely apologize for the same. We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us" again and again. They are not at all updating me the progress of issue instead every time they are asking to spare 7 more working days. There is no satisfactory reply from customer care centre too.
Sir, when their office person is giving wrong information then to whom shall we trust. We assume that any person who is replying from their customer care has complete knowledge of their rule and regulation and expect proper information. Please look into matter and instruct them to deliver the thing for which I have alredy made 100% advance payment.
Thanking you,
Ashok Sinha
09820017826
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