Dear Sir / Madam,
My name is Dinesh C Pandey. I purchased a mobile phone (Blackberry 8110, order no-112213084) from Indiatimes site on 18/02/10. The product was defective (not showing any display) so I returned it to the vendor. The vendor returned the same product without any improvement (2 times ) & also he is not picking up the phone no. provided on the invoice as well as I got from the Customer care of Indiatimes. Since than I am following up with all form of Customer care (many calls to their customer care number, SMS to 58888, E mail to all concerned) but no response. I am following up with them since last 100 days. I have not used the the phone even once because it is not showing any display even after 48 hrs continuous charging. I even requested them to depute your representative to check the product but in vain. How can people be so careless about the genuine concerns of consumers.
Can someone suggest what should I do now???
I am attaching the chain of mail for better understanding.
Rgds
Dinesh C Pandey
[email protected]
Cell No : 9711204915
&-- Forwarded Message &-
From: Dinesh Pandey
To: [email protected]; [email protected]; [email protected]
Sent: Tue, 29 June 6:57:23 PM
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 289601]
Dear All,
Pls. update me the status.
Do I return the defective product to the vendor at my own expenses.
Rgds
Dinesh C Pandey
&-- Forwarded Message &-
From: Dinesh Pandey
To: [email protected]
Cc: [email protected]; [email protected]
Sent: Sat, 26 June 11:15:43 AM
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 289601]
Today is 26/06/10 & I have not heard anything from you about the status of my complaint.
I really do not understand your ignorance.
Ist you supplied a defective product (U can check it yourself anytime by sending your representative ) & now even after 100 days of continuous followup you are not responding. What do you want me to do???
Pls. respond.
Rgds
Dinesh C Pandey
9711204915
[email protected]
&-- Forwarded Message &-
From: Dinesh Pandey
To: [email protected]
Cc: [email protected]; [email protected]
Sent: Sat, 19 June 7:16:01 PM
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 289601]
Dear Mr. Rajnish,
Today is 19 of June. As requested by you 2 working days are passed & I did not hear anything from you.
That particular vendor is fraud & I suggest the Indiatimes (such a reputed online shopping site) should not have business relationship with such kind of people. I tried to call that vendor numerous time but they never picked up the call.
Let me know if you need some more time BUT pls. do not ignore the communication.
I again reiterate that I have not even once used the product due to defect from the first day & now (after 100 days of followup with you) I do not want this product. I want to cancel this order. If you have any problem in this please communicate clearly so I can accordingly decide my future course of action.
Rgds
Dinesh C Pandey
9711204915
[email protected]
&-- Forwarded Message &-
From: customerservice [email protected]: Dinesh Pandey
Sent: Wed, 16 June 6:37:04 PM
Subject: RE: Re: Fw: Cancellation Request - [ Complaint No. : 289601]
Dear Mr. Pandey,
We thank you for contacting Indiatimes Shopping.
With reference to your mail dated- 15.06.10 for order number - 112213084, we would like to inform you that we are having a regular follow up with merchant regarding your complaint, as we need confirmation from concerned department regarding the stage of investigation. We request you to allow 2 working days to resolve the issue.
We regret the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With Regards
Rajnish - Customer Service
Indiatimes Shopping
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dinesh Pandey [[email protected]]
Sent: Tuesday, June 15 6:49 PM
To: operationhead
Cc: icare; customerservice
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 289601]
Dear Mr. Operation Head,
I appreciate your ignorance.
You people think you are smart guys & cheat the customers by giving them defective products & then keep silence.
You people not responding to my genuine concerns form last 100 days.
Pls. go through the chronological events sheet where I mentioned the daywise folloup done with you till now.
I have lost my 10000.00 but I will make sure that Your fraud is exposed &no more innocent people fall pray & loose their hard earned money.
You are suppose to be contacted in case customer is not receiving proper response from your team BUT you yourself not even acknowledged the receipt of my complaint since 20/05/10 . Shame on you being a customer care Manager.
THIS IS JUST TO INFORM YOU THAT i AM GOING TO BLOW THIS ISSUE OUT OF PROPORTION BY FOLLOWING...
1) Lodge a FIR for this fraud
2) Contact consumer court
3) Report the issue to print & electronic media
Rgds
Dinesh C Pandey
Cell No. 9711204915
E mail: [email protected]
& On Wed, 2/6/10, Dinesh Pandey wrote:
From: Dinesh Pandey
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 289601]
To: [email protected]
Cc: [email protected]
Date: Wednesday, 2 June, 12:32 PM
Dear Sir,
I spoke to one of your customer care executive on 27/05/10 & he assured that I will be receiving a mail to address this issue but in vain. Today again I spoke to Mr. Himanshu & he provided me the a new customer complaint number 289601.
Pls. address the issue on priority.
Rgds
Dinesh
& On Thu, 20/5/10, Dinesh Pandey wrote:
From: Dinesh Pandey
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 258035]
To: [email protected]
Date: Thursday, 20 May, 11:52 AM
Dear Sir,
Pls. go through the chain mail which is self explainatory.
Pls help...
Rgds
Dinesh
[email protected]
9711204915
& On Thu, 20/5/10, Dinesh Pandey wrote:
From: Dinesh Pandey
Subject: Fw: Re: Fw: Cancellation Request - [ Complaint No. : 258035]
To: [email protected]
Cc: [email protected]
Date: Thursday, 20 May, 11:43 AM
Dear Customer Care Executive,
If you are unable to resolve, Pls. connect me with any one of your senior to address the issue.
I am following up with you since last one week without any response from your side.
Rgds
Dinesh
[email protected]
Cell No. - 9711204915
& On Tue, 18/5/10, Dinesh Pandey wrote:
From: Dinesh Pandey
Subject: Fw: Cancellation Request - [ Complaint No. : 258035]
To: [email protected]
Date: Tuesday, 18 May, 4:05 PM
Dear Mr. Vikram / Manager - Consumer complaint readdressal,
I really do not understand your ignorance.
I have explained you the whole situatiuon in detail. Pls. provide me the solution.
What should I do with this defective product now...
Rgds
Dinesh C Pandey
E mail: [email protected]
Cell No. : 09711204915
& On Mon, 17/5/10, Dinesh Pandey wrote:
From: Dinesh Pandey
Subject: Fw: Cancellation Request - [ Complaint No. : 258035]
To: [email protected]
Date: Monday, 17 May, 1:53 PM
Dear Mr. Vikram,
Eagerly waiting for your response so I can decide future course of action.
Rgds
Dinesh
& On Sat, 15/5/10, Dinesh Pandey wrote:
From: Dinesh Pandey
Subject: Fw: Cancellation Request - [ Complaint No. : 258035]
To: [email protected]
Date: Saturday, 15 May, 10:19 AM
Dear Mr. Vikram,
I do not understand your working & your relations with the vendor.
(Order No. 112213084, Complaint no. 258035, Cancellation request number - 261607)
I returned the defective product (order no.112213084) to the vendor on 11/05/10 through TNT courier & they returned the same packet (without even opening the pack) on 14/05/10. There is nobody at my home so courier guy left the packet at my society gate with the security guard.
I am so frustrated with all this happenings that I have now lost the faith in your system. Tell me what should I do now... the whole episode (from 18/02/10) have only stressed me beyond my imagination. The only mistake I did was... I ordered a product from Indiatimes site. Pls do not push me in to a corner so to force me to blow this out of proportion by showcasing the product & distributing the copy of all this communication to clue starved print & electronic media.
I again reiterate... I am not a fraud consumer & trying to cheat you by returning the product after use. Pls send your representative at my place to check the product yourself & if it is working I will accept the product & apologise you but If it is not working pls give my money back. I am sick of this replacement game. I have not used the product even once as after charging it was not turning on. It is still kept in the original packing... then why should I accept this defective product??? Pls put yourself in my shoe & imagine doing the this kind of followup with your regular 8 - 12 hrs office job just because you ordered a product online from a reputed well known site.
In the light of the above I request you the following...
1) Pls respond immediately
2) Pls depute your representative to check the product & establish my genuinety
3) Discuss the matter with vendor
4) Arrange to resend it to the vendor
5) Arrange to return the amount to my account
PLS. FEEL FREE TO CALL ME ANYTIME AT MY CELL NO. 09711204915 IF YOU NEED ANY FURTHER CLARIFICATION IN THIS REGARD or ALTERNATIVELY PROVIDE ME THE CONTACT NUMBER OF YOUR DEPTT. HEAD SO I CAN EXPLAIN HIM IN PERSONAL.
Thanking you...
Rgds
Dinesh C Pandey
9711204915
[email protected]
& On Thu, 13/5/10, icare wrote:
From: icare
Subject: Cancellation Request - [ Complaint No. : 258035]
To: "Dinesh Pandey"
Date: Thursday, 13 May, 3:44 PM
Dear Mr. Pandey,
We thank you for contacting Indiatimes Shopping.
With reference to your mail dated - 12.05.10 for order number - 112213084, we would like to inform you that we have forwarded the request for cancellation to the concerned department. It will take 06 working days for the request to be fulfilled. Please, have your request number - 261607, and you can use it for the further reference.
We apologize for the inconvenience caused to you.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With Regards
Vikram - Customer Service
Indiatimes Shopping
%%%%%%%%%%%%%_
From: Dinesh Pandey [[email protected]]
Sent: Wednesday, May 12 9:49 AM
To: icare
Subject: Fw: Defective Product Complaint - [ Complaint No. : 258035]
Dear Mr. Vikram,
Pls. note that I have handed over the defective mobile with all the accessories to the TNT courier guy on 11/05 .Docket no. is DO 655 734 210 WW (provided by TNT).
Pls start the process of cancellation of my order no.112213084.
I reiterate... I do not want any replacement now... I want the cancellation of order & return of my money to my ICICI bank account number 024001509461.
Rgds
Dinesh C Pandey
[email protected]
Cell No. : 9711204915
& On Tue, 11/5/10, icare wrote:
From: icare
Subject: Defective Product Complaint - [ Ticket Number: SHOP-367869 ]
To: "Dinesh Pandey"
Date: Tuesday, 11 May, 12:53 PM
Dear Mr. Pandey,
We thank you for contacting Indiatimes Shopping.
With reference to your mail dated - 10.05.10 for order number - 112213084, we would like to inform you that we have forwarded the complaint for defective product to the concerned department (For cancellation). It will take 05 working days for the complaint to be resolved. Please, have your complaint number - 258035, and you can use it for the further reference.
We apologize for the inconvenience caused to you.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With Regards
Vikram - Customer Service
Indiatimes Shopping
%%%%%%%%%%%%%_
From: Dinesh Pandey [[email protected]]
Sent: Monday, May 10 4:42 PM
To: icare
Subject: Fw: Re: Product [ Ticket Number: SHOP-367869 ]
Dear Sir,
Pls go through the chain mail which is self explanatory.
I purchased a mobile phone (Blackberry Pearl 8110) from your site (Order No. 112213084) on 18/02 for Rs. 9748.00. The product was dispatched by Teknix, 416, Daulate Bhawan, Opp. Bhangwadi, Kalbadevi, Mumbai - 400 002. As the product was defective it was returned back to vendor for replacement on 01/04 . I received the product back on 08/05 but the same set with the same problem being dispatched to me again without any correction in the set. On top of it the data cable is not supplied with the set/missing. I called your Customer care executive Mr. Prashant on 08/04/10 & explained him everything in detail. He gave me the vendor number (Mr. Sachin 022 - 22035454) for direct contact. I am trying to call him continuously but nobody is picking up the phone.
%%%%%%%%%%__
I am a regular customer of Indiatimes site & it is disgusting to note that you work with such frauds who spin off the money from Innocent people by offering the defective, second hand products (without declaration) at cheap rates. This is how you make the consumers life miserable.
%%%%%%%%%%__
Pls note that I do not have any wrong in tensions & Pls depute your representative to inspect the mobile & if he also certify it as defective it need to be returned to the vendor & my money need to be returned. I will not take back this product now. I have lost faith in that vendor.
%%%%%%%%%%__
In the light of the above I request you to kindly arrange for the reshipping of this product to the vendor & money return to my account ASAP failing which I may have to opt for legal options in this regard.
Attachments :
1) Letter sent to vendor during the return of Defective product on 01/04
2) Internal side of Phone - Looks old, reassembled
3) Chronological events (date wise) of my followup with Indiatimes in this regard.
Thanking you
Rgds
Dinesh C Pandey
Cell No : 09711204915
E Mail: [email protected]
& On Thu, 1/4/10, Dinesh Pandey wrote:
From: Dinesh Pandey
Subject: Fw: Re: Product [ Ticket Number: SHOP-367869 ]
To: [email protected]
Date: Thursday, 1 April, 6:46 PM
Dear Sir,
I spoke to Mr. Vikas at your customer care no. 09910118888 on 25/03/10 & again to Mr. Sunil on 30/03/10 . My complaint no. is 188671 . He provided me the courier phone No., account code & address of the vendor at which the mobile need to be sent.
Pls. note that today I have handed the mobile with all the accessories to the courier guy. Way bill no. is DO 644 340 640 WW (provided by TNT).
Pls find attached the copy of covering letter sent with the packet.
Pls revert the timelines by which I will be receiving the new mobile with all the accessories from the vendor.
Rgds
Dinesh C Pandey
09711204915
[email protected]
& On Wed, 24/3/10, Dinesh Pandey wrote:
From: Dinesh Pandey
Subject: Re: Product [ Ticket Number: SHOP-367869 ]
To: [email protected]
Date: Wednesday, 24 March, 4:30 PM
Dear sir,
5 Days also passed and I did not hear anything from you. I am a regular customer of Indiatimes & getting frustrated by every passing day. I have spent Rs. 9748 just for a useless defective mobile piece. All the packings are intact, Pls arrange to replace. TEKNIX people not picking up the phone & I do not know TEKNIX as I paid the amount to you due to your reputation.
Rgds
Dinesh C Pandey
09711204915
[email protected]
& On Fri, 19/3/10, [email protected] wrote:
From: [email protected]
Subject: Re: Product [ Ticket Number: SHOP-367869 ]
To: [email protected]
Date: Friday, 19 March, 4:50 PM
Dear Dinesh C Pandey,
We thank you for contacting Indiatimes.
With reference to your mail dated-19.03.10 for order no-112213084, we would like to inform you that we have forwarded the complaint for defective product to the concerned department. It will take 05 working days for the complaint to be resolved. Please, have your complaint number-163905, and you can use it for the further reference.
We apologize for the inconvenience caused to you.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
Anup - Customer Service
Thank You once again for being a valuable customer of Indiatimes.
With regards,
Indiatimes Shopping.
Please let us know if this e-mail resolved your query:
If yes, click here:
http://www.feedback.indiatimes.com/gcReport/feedback/FeedbackSuccess.jsp? TN=367869&STN=1&CID=20&FD=1268997653637
If not, click here:
http://www.feedback.indiatimes.com/gcReport/feedback/index.jsp? TN=367869&CID=20&FD=1268997653637
&-- Original Message &--
From: [email protected]
To: I Care
Sent: 19-Mar 12:30 Hrs.
Subject: Product
Dear Sir,
I purchased a mobile phone (Blackberry 8110) from this site on 18/02/10 @ Rs. 9748.00. The product was dispatched by Teknix, 416, Daulate Bhawan, Opp. Bhangwadi, Kalbadevi, Mumbai - 400 002 . There is no display in the phone even after charging it for more than 10 hrs. I can receive the call but sound (Incoming & Outgoing) is very low & not increasing even after pressing the keys for sound increase. I have kept it for charging for last 10 hrs, a green light is on but no display. Teknix is given one cell no. for complaints (09323296761) but no body is picking up the call. It seems that a defective piece has been dispatched. I am highly disappointed due to this. Pls. help to sort out the issues.
Rgds
Dinesh C Pandey
Cell no. : 9711204915
E Mail: [email protected]
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original intended recipient. If you have erroneously received
this message, please delete it immediately and notify the sender.
The recipient must note and understand that any views expressed
in this message are those of the individual sender and no binding
nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of BCCL subsidiaries and
associated companies, Collectively Times Group.
Get every market update!
Log on to m.economictimes.com from your mobile.
DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains
confidential, copyright, proprietary and legally privileged
information. It should not be used by anyone who is not the
original intended recipient. If you have erroneously received
this message, please delete it immediately and notify the sender.
The recipient must note and understand that any views expressed
in this message are those of the individual sender and no binding
nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of BCCL subsidiaries and
associated companies, Collectively Times Group.
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