We Have bought Votas A/C Model Vertis Elite Spilt A/C and installed on 05th May.
Since that day there has been some noise coming and therefore loadge a complaint under refernce no 10MY0503727.
Next day on 6 May the Enginer visited and told us not to use this indoor unit as some part was missing. Despite chasing on a daily basis they have stopped responding to us and we are not at all satisfied with the customer service attitude and resolve. What is the fun for buying A/C when we are not be able to use that.
Today one of the seniour person Mr. Chaterjee (9810570623) called in the afternoon and assured that the issue will be resovled asap.
We waited the whole day and then had to called again only to be informed in late evening that all enginers are busy today and thus they will try to send someone tomorrow only if they get the missing part.
Now being a customer I dont care how will they get the part. When I paid my money i want my product to work. When will they address the situation. Once the summer is gone. This is frustrating and not expeected from a company like Voltas.
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