I bought Jaquar bathroom fittings for my new home. After 6 months of use, the kitchen sink tap got damaged, the thread inside the spindle got worn out, and it is no longer opening/closing. I registered a complaint at Jaquar customer Care, Kochi and they gave a complaint number and a contact number of their technician at Trivandrum. After a couple of days, when I contacted the technician directly, he said he had not yet got any complaints registered for my case. I gave him the complaint number. Then he said he will send somebody in 2 days. But even after 2 days, they did not attend the problem. After a few days of followups with the customer care and the technician, finally they came and repaired the tap. It took overall 2 weeks to get it repaired.
Jaquar is considered to be one of the top quality brand in bathroom fittings. I bought Jaquar fittings thinking that there won;t be much maintenance issues. But from this incident, it is clear that they have poor quality products, and the after sales service is also poor. So it is not worth the extra money that you are paying for Jaquar fittings..
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