Respected Sir,
I had purchased KENT RO system on 21 Oct through CSD Canteen at Delhi Cantt.
The system was installed on 03 Nov at my above mentiobed native place. Atfter 4 days
the system started tripping on/off automatically. I registered the complaint with technician
Mr. Praveen Kumar at Panipat and he rectifyied the problem on 07/08 Nov. Now the system
presently not purifying the water and also not discharging the waste water. I had again
registered the complaint with techinician Mr Praveen KUmar at Panipat on 30 Nov.
The technician assured to visit on 01 Dec but fialed to visit till 03 Dec.
I personally contected with technician on telephone on 03 Dec 11 and he stated that
the Campany has directed him to rectify the complaint after charging of Rs 300/- (Rupees
three hundred only) as service charge.
The said system is under warranty for one year. It is not understood how the
amount of Rs 300/- being charged whereas the system started problem after 04 days of
installation and also the equipment is under warranty.
Therefore, you are requested to send your technician immediately and rectify the
problem on priority basis.
Thanking you
Yours sincerely,
Pt. Ram Pal Bhargav
Vill & PO - Sutana
Teh & Distt - Panipat
Haryana - 132103
Mob - 09466215788
email - [email protected]
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