This is in regards to my kent water purifier. Immediately, after completion of 1 year of warranty service, my water purifier started over-ftowing
(no automatic water cut-off & overflow from storage tank). Till date, 7-8 times.the so-called authorized service personnel have attended, charged in thousands at each service for spares replacement cost service charges, but till date the problem remains un-solved &
the problem repeats within the next day (overflow happens).
Once, the service agent, even advised us to tap I Hit the purifier often to ensure, the water cut-off works!!
we were also advised to close the purifier, every night, Which I dont believe many customers are advised & neither do they practise.
However. we considering overflow problem, we immediately switch-off purifier, When overflow occurs & it remains switched off till water level falls & Purified water is required!
Complaint has been Notified Many Times to Nodal Officer Level, but No Action has been Taken at that level also.
Is this. the quality of parts & service Kent provides. where the customer is expected to repeatedly tap or switch-off the device??
It is disgusting, with past evidences & service records. that even after repeated complaints. parts changed & money charged. the complaint cannot be resolved!
It is high time and this problem has severely tested our patience.
NEED IMMEDIATE ACTION AGAINST THE ORGANIZATION FOR INFERIOR QUALITY PARTS & SERVICE.
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