I have brought a Kent Grand Water Purifier from Priya Electronics, Pimpri, Pune on 16th Jan.
However, it had some sound coming out of the UV Pump, which we complained on the same day and the Kent guys got the UV Pump replaced. At that point when I asked them to replace the whole machine itself they said "Sir, if the problem comes back again we will replace it.
Now after 45 days the same problem got repeated again and I have called your guys who first gave me a run around and then gave me a couple of numbers. When I called those numbers I have been given the same information again that the UV pump will be only replaced and the machine will not be replaced.
I denied to this becase its not my fault that you installed a faulty apparatus to my place. When I again spoke to Siddharth an Area Sales Team person, who routed me to Prateek, who gave me the number of the Regional Manager Mr J P Chaubey, all of them kept on passing the same information to me that they don't have authority to replace. Mr Chaubery also told me the same thing that he doesn't have authority to replace the machine, I am not sure if they have anybody accountable or not.
I have had quiet a few run arounds on this now and it seems this problem already persists. I haven't really thought that a BIG brand like Kent will cheat me like this.
So after giving Kent guys a time for whole 1 week I am left with no option but to knock the door of Consumer Forum as even after buying the best product in the market I am having problems with its after sales.
All your help would be highly appreciated.
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