I replaced the RO membrane of my Kent water purifier in July. Kent service people told me that this membrane's life span is from 1 yr to 1-1/2 yr. Now after 4 months they are again telling that the RO membrane is damaged. I refused to pay (cost Rs 1900) & the service person left without changing the same (on 10th Sep). I called his manager (Mr. Kalidas), and explain the issue. He told me that he'll come & inspect personally. But despite of making him several calls for 3 days, he didn't come & every time made some useless excuse. The TDS level of the water is now 125, where as ideally it should be around 60. So I don't know for how long my family is consuming unhealthy water. Please take necessary action.
Ayas Mishra
Nanganallur,
9962512520
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