We needed to install a Chimney for which one of our acquaintance referred us about Kutchina and also company's sales team. We called him (the salesperson) and he came with one more person to show us your brochure. I would like you to kindly take note of the following.
1. The salesman was not able to explain the functionality properly
2. The first time he visited us, he insisted that we do the booking even though we had not decided the model and needed a day to decide.
3. The salesman kept on pestering me and my wife for two days virtually giving us no time to think. He was not discussing anything about the product but was only focusing on getting advance money. We could find that the product of similar functionality and service was being provided by other firm at much lesser cost.
4. His constant pestering along with his inability to focus on product drove me to decide against buying through him. this was nothing against your product. But his audacity and rudeness doesn't stop here.
5. Last week I told him that I have suspended the plan to buy the chimneys. But today I again got a call from the salesman and he started asking several question, as if, since we had shown interest to buy the product we are bound to buy your product. He questioned me did I call him with no intention to buy the product? And later told me that you don't want customer like us.
Although I had nothing against your product other than it's high price but looking at the behavior of salesman, I am shocked. Does KUTCHINA as a company subscribe to the idea that if we show interest in your product we have to buy it from you or else your salesman will right to use abusive language.
If pre-sales is so bad it's for us to guess their post sales service.
Best Regards
Indrajit Dutta Choudhury
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