Date 11th April’2011
We have purchased a TV “SAMSUNG LCD 2611” Model No. 26B350 from M/s Roopam Electronics, Medical square, Nagpur on 14.10.2009.
In the initial period of purchase we have enjoyed the TV performance but after few months we have noticed some defects such as shrinking screen and appearance of black circles about 50 mm dia. The matter was complained to M/s Roopam Electronics vide complaint no. 8426027916 Dt. 20.12.2010. Dealer has sent a mechanic who after noticing the defects & told us to replace the screen which will cost Rs. 1- as warranty period has expired, he said the cost of repairing may be borne by the customer.
I this connection, I would like to draw your kind attention that the defects are not developed due to mishandling or mistakes by us but it should be manufacturing defect. You will also agree that no body will purchase a TV for one year & you are also not manufacturing TV for one year service. It clearly indicates that the model has some manufacturing defects which infect studied seriously and correction may be added on your future production. If these types of complaints are spread over to market it may have adverse effect on your marketing and a bad name thereon.
I am sure you will take the matter on priority basis.
Kindly acknowledge the receipt of the above.
Regards,
Raman Nair
135, Friends Colony,
Katol Road, Near Roshan Kirana Stores
Nagpur-13 [M.S.]
Cell No. 09325334591, 07697954568
0 comments