Visakhapatnam
To Date : 23-12
Mr. Janardhan,
Area Manager,
Samsung India Pvt Ltd.,
3rd floor, Upstairs of Samsung Plaza,
Opp. Shankar Matham Road, Dwarakanagar,
Visakhapatnam.
Sir,
Sub: Samsung LCD TV – purchased on 5-10 – manufacturing defects not rectified
by Samsung Service Centre – lodging of report to take immediate action – Reg.
Ref : 1. Bill No. dt. 5-10 of Galaxy Showroom, Dwarakangar, Vsp
2. Installation executed by Service Technicians during the month of October
3. Complaint No. 8417474843 lodged with Tollfree No. 180030008282 of Samsung
India Pvt Ltd.
3. Inspection dt. 21-10 of the Technicians representing Samsung India P Ltd
-==-
I invite your attention to the above references.
In the first instance, I wish to inform you that I have purchased Samsung LCD TV during the month of October as per the bill No. vide reference 1st cited since I am closely attracted for purchase of the Samsung LCD TV based on the projections in all advertisements of Samsung Company that it would perfectly work well for optimum utilization of the customer.
In the reference 2nd cited, the service technicians have visited my house to install the LCD TV but failed for the same since there are vertical lines on the screen and suggested to take Dish Antenna connection instead of cable connection. I have connected cable system but the vertical lines continued to appear on the screen which revealed there is a manufacturing defect and the LCD TV has to be rectified or replaced.
Accordingly, I have lodged a complaint to tollfree number vide reference 3rd cited informing the manufacturing defect and reported the non-cooperation of the Samsung Technicians and requested to take immediate action.
On 21-10, one technician has finally visited my house and inspected the LCD TV and informed that there is break on the surface of the LCD TV due to which the vertical lines appear.
In this connection, I report that on the date of purchase of the LCD TV the technical complaints arose on the LCD TV which was confirmed by the Samsung Technicians and dragged the matter for one reason or the other without rectification of the complaint and now claims that there is a break on the surface of the LCD TV which is contradictory to each other. The technician also informed that they charge money for rectification of the break on surface glass of LCD TV which is not correct since any such defects available in the item remain same since I have not used LCD TV right from the date of purchase and technicians have failed for proper installation of the same.
In the light of the above circumstances, I wish to inform you that the management of Samsung Company have given me a defective LCD TV at the time of purchase and mis-guided me that it was not working due to lack of Dish Antenna connection which is wrong.
From the above it is clear that the concerned officials have attempted to give me a defective LCD TV instead of working condition so as to make money out of business due to which the technicians who visited my house for installation could not do the needful.
I, therefore, request you to intervene into the matter immediately and settle the dispute otherwise I will be constrained to proceed through court of law for recovery of the bill amount besides damages and advocate fee and other legal proceedings.
I look forward for immediate attention and replacement of the LCD TV immediately.
Yours faithfully,
(L. SANYASI RAO)
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