HI,
This to to inform you that I GEETA GUPTA had purchased an washing machine model no WP 25145 SD from Ghaziabad. The Machine was faulty as the dryer was not working properly.
On my complain a technician was sent by the co who told that the Machine is defective as the dryer is cracked and i (Geeta Gupta) wiil receive a call from the Co regarding whether the machine would be replaced or repaired.
However i did not receive any call from the Co, so i myself called the customer care executive who gave me another complaint no RNA110106051502 and informed me that the machine would be replaced on 12th Jan.
since then i am regularly following up with the customer care executive in Gzb Mr Rahul and Ms Nikita, but have not received any solution from them yet.
We are completely dissatisfied with the service provided by LG. As.
1) The defective piece has been sold to us: The machine has broken down two times between 2 months of purchase.
2) We were told that the machine would be replaced on 12th Jan but have not received the delivery until now 16th Jan.
3) My complant has not been resolved nor been attended by any one from you side even after myself calling Mr Rahul and Ms Nikita (Mob no 9811354152) Ghaziabad Incharge.
I am really annoyed with the treatment that have been provided to my complaint.
I thaught That the customer care has been opened for the convinience of the customer but i my case it has been a real torture.
So request you to take immediate action on my complain and provide us some satisfactory solution.
DISSSATISFIED CUSTOMER
MRS GEETA GUPTA
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