LG complai number - RNA110822061
It is our fate that we are livng in a country wherein the customers are treated not less then fools.
I am too suffering from the torturous service of this shit company. The after sales support of LG is, I would say the poorest as compared to any other player. Seems the top management is blind or they are just happy with the salaries and perks they are geting from the company. I dont know if these fools are really bothered about the future of this company. I wish they too collapse like nokia once which was a world player.
Starting from there engineers to workshop managers, it seems they are all dump. I can confirm that the office boys workig in my office are far more competent, responsive, responsible and commited as compared tho there staff, with whom I have dealt till date.
An LG engineer came to my place, opened my TV, took the mother board to so called workshop (Faridabad) and never returned. I tried to chase him a number of time, either he was on leave or did not have a concrete answer. I called at customer care, and the exective was far more dumb. He gave me an option to close this request and open a new request. This is height. When I asked him what about my mother board which you guys have taken, no answer. At the same time he gave the number of the manager of faridabad office (I believe his name is Utkarsh). He is far more irresponsible.By talking to him it never appeared to me that I am talking to a manger of a great group like LG. First day, he replied me very sarcastically, oh it is not delivered yet. I have asked the executive to deleiver it. It is ready sir. Next day again I called him. I got the same stupid answer, sir I have asked the guy to deliver it. But as I have left for the day, I will talk to him tomorrow. But till now no response from these stupid people.
I have spent around 20 minutes to write this note for this stupid company as I am not able to find any mail Id on there homepage to escale this issue. I am forwarding the same note to CNBC awaz too. I hope these dirty practices of these so called big companies should be made public so that people should think thrice before purchasing any product from these companies.
Vipin
9810162582
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