I bought an AC from LG Shoppee - Velachery on 07 AUGUST (Invoice number - 2693)
On the second week itself. its lower flap was not working.
I made enough complaints in LG Customer care and the shop from where i bought my AC.
There was no response for three months and finally when I threatened the case for escalation to consumer form, they replaced the damaged part.
Again 1 month later, the flap got damaged and the technician from service center who checked (on 27 March) confirmed me that the flap was broken and will replace in two days time.
When i called back him after two days, he said the product was not available and he has wrongly ordered a plaf for one ton instead of 1.5 ton (which is mine) and will replace it on saturday (31 March).
There was no response from the service centre side till 6.Pm saturday and i called back the technician who told me "Sorry sir. I'm going home - so I will come and replace your flap on sunday"
On sunday when i called him, the response was like this "since today is sunday, there is no service and will come on monday"
He didn't came on monday and again I had to walk to the LG Shoppee, Velachery (the shop from where I bought the AC)
The manager of the shop intimated this issue to Southern Regional Manager - LG and ensured the damaged product will be replaced to me on Tuesday (03 April)
Till 5.Pm, tuesday there was no response and i had to make call to the Shop Manager. In his absence, some lady attended the phone and asked me to wait two more days since their audit is going on..
In fact LG - as a whole is cheating me with irrelevant excuses, the product being purchased for INR 25 thousands.
Since the flap was not working properly, I had to spend my Electricity Bill 4 times my normal amount if the flap was working.
Respected authority I need your intervention in this case so badly.. and request you to help customer rights.
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