I purchased a LG Cookie pep on 17th march on my Birthday. The issue started from the beginning. poor quality touch screen. It was very inconvenient to use and i was not able to access internet faster as promised!! I contacted service provider and they told me that they don't have any information about LG mobile for internet settings!! then went to install the LG PC Suite software for the mobile to transfer songs to the phone. When I tried to install the software from the CD, my PC crashed!! PC had no problem so far with any other softwares even I have installed Nokia PC suite without any issues. Then I called LG Hotline number 1800-180-9999 and after a long wait of 22minutes i finally got in contact with a Representative. as soon as I started speaking she asked all my details (like phone # address, pin etc etc!!) they transferred the call, then again wait for 5 minutes to get to the mobile department. After so much hard work to get in touch with them they disconnected the call, this has happened more than 4 times. when I got in touch with them on the 5th time I stated my problem (PC crashed due to software) and asked him whether the software is compatible with Windows Vista or not or is there any other things to follow..
then he replied: I'm sorry that we don't have any updates on the software compatibility and your phone requires service. I was SHOCKED!! I bought it YESTERDAY and service TODAY!!! I confirmed again that the issue is with the software. then he replied the same and gave me a number for service : 08041144751 as soon as i called. there was some person who attended the call and transferred me to another person. And the other person who was very weak in English told me that the concern person is on leave and call after 1 week!!! then i again contacted LG hotline 1800-180-9999. I was verryyy frsutrated and asked for a refund and don't want any more BUSINESS with LG. then he gave me another number of someone in Bangalore named RAM KUMAR at 9341262131 and stated to call him after 11am. Then I called him and as soon as I called him he asked to briefly explain the issue. I explained about the software caused my PC crash. But when I spoke about refund he told me: "I'm sorry my battery is low it seems we are being disconnected" then disconnected. when I tried to call again it was switched OFF. even after many hours it was switched OFF.
So... FROM ALL THIS I CAME TO KNOW THAT LG HAS MADE ME BAKRA FOR 7600 RUPEES WORTH MOBILE!!! I remember when I bought a cheaper Nokia phone (1500Rs) Nokia customer care were very polite and helpful..
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