Kind Attn: Head - Nokia Sale and Marketing
I had purchased E75 Nokia Mobile from Hot Spot, EDM, Ghaziabad on May 10 for Rs. 24200/- (including 1500/- for warranty provided by Hot Spot). I was always positive about Nokia Mobiles (as in past also I have used Nokia mobiles) but after I bought this set I changed my mind due to the following reasons (that relates to the service and quality):
• At most of the times this set got ‘hanged’ (while searching the contacts, searching songs, messages, restarting the set, etc.) – even after I got the software updated, the performance has not got improved much.
• Outside body of E75 is not upto the mark – as my set has got broken (as it was made of plastics body) – this is really surprising that Nokia has used such inferior materials for such a costly mobile.
• At many - many times I have suffered with the ‘call drop’ problems – e.g. while making a call I am not able to hear ring on the set on my side but other person can hear the ring – waste of call and money.
Hot spot also refused to get the damage repaired –as per them the same is not covered under the above warranty. I don’t know what should I say on it – clever attempts to make money from consumers or unfair trade practices on part Hot Spot (but that I will talk separately).
In view of the above serious problems on part of Nokia, I think Nokia should refund me the entire amount which I had paid for such a deteriorated quality mobile set (in terms of materials and software). I think the higher the price, the compensation and/ or punishment should be even more.
Further I do not know the reasons why Nokia has stopped manufacturing of these sets. Reasons behind it may include the above defects also.
But whatever it is, if it relates to the quality then Nokia should compensate for this and refund the amount.
I have tried many times to write the same mail to Nokia (through their website - http://www.nokia.co.in/get-support-and-software/ask-nokia) but every time the website gives message ‘please try later’. This is the friendliness of Nokia’s website. In any case through this forum, I would be able to make others aware about the above facts and defects of E75 Mobile.
Regards,
Sanjay Maheshwari
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