I am a "dissatisfied" LG Cookie pep GD 510 mobile phone owner. I bought the said handset with particularization below
IMEI: 359930-03-067684-0
Retailor: NEXTAG. 1 & 2 Ground Floor, Safron Complex, Fatehgunj. Vadodara.
INVOICE NO:12744
DATE OF PURCHASE: 27-OCTOBER
Accordingly we bought the said phone, and started use of the same on 27/10 according to the instruction from the retailer regarding initial charging of battery. But, on the following day we found the battery of the cel phone got discharged so rapidly and we charged the battery again, but to our utter chagrin the problem of discharging battery so rapidly persisted. Consequently on 30/10 we visited the service center of the LG at Vadodara, where, software of the cel was reinstalled.
In spite of the fact the problem of battery getting discharged, without the handset having been used for not more than 15 minutes persisted. In the circumstances above we have reason to believe that the handset has inherent manufacturing or technical defect causing malfunctioning of it, which has caused us mental agony, and financial and other losses.
Also, We did not get desirable and suitable response from the retailer or service center either. We feel pain to bring to your notice that, we are totally dissatified with the performance and quality of celphone handset of LG, particularized above. This should deter us and many others to go for any product of LG. I hope our grievance would be taken note of and be addressed the way in which it ought to have been.
HAMID N.BHAISAHEB
ADVOCATE.
VADODARA
CEL: 9687309890
9276100311
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Apropos the matter in reference and in response to reply from your end, we have caused the disputed unit forwarded to the service center on 2/Nov/10 at 10:30 A.M. The unit was retained for a day for regulation checking or testing and on 03/Nov/10 the same has been returned.
But to our utter chagrin and dismay, the nagging problem of very short duration of battery persists.
May it be taken note of that, very next day of purchase of the celphone in reference, we have been caused to forward it to service center, and again couple of days later. In spite of the same no real and positive result so far.
The facts above lead us to believe with conviction that, the unit is of inherent manufacturing defect resulting in to malfunctioning of the celphone itself. Hence, this is pre-litigation communication of our problem. The desirable solution of the same is exchange of the handset, and nothing else. As, we ought not to have been forced to visit service center of the very next day of shopping of the celphone in reference. We feel we have been betrayed. We may kindly be requested to visit the service center of LG.
In the circumstances above we contemplate to initiate appropriate legal action for the wrong done to us. And of course, in the interest of public at large, the facts above would be brought to the notice of one and all, so, no one else be betrayed by LG. I have been made to repent upon my decision to go for LG product which i found so lousy and much much below par.
HAMID N.BHAISAHEB
ADVOCATE.
CEL:9687309890
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