Hi,
We purchased LG Refrigerator with Model GL368YVQG4 with Sr. No. 002LPSY000158 Last Year in March. We had an issue with Refrigerator Cooling in May. The Engineer Visited (RMA 110507021927) and diagnosed with Gas leakage. The engineer filled the gas and replaced a copper part on 11th May. We were charged Rs 1017 for Gas filling.
The refrigerator worked for 1 month and then refrigerator had same cooling problem again on approx. 15th June. We complained again and new RMA was raised again (RMA 110622003831). The engineer visited again and refilled the gas again without informing what was found in diagnostics whether it is the Gas Leakage again or the compressor issue.
The refrigerator worked for 1 month again and had the same cooling problem on 18th August again. We made complaint again and asked for the reason why there is same problem as we can't keep spending money if the problem is recurring. The RMA 110818034779 was raised and engineer pointed out that there may be a gas choke due to which refrigerator not cooling and said he will talk to his office. The new engineer (Madhav) came and diagnosed that Voltage may be high due to that compressor may be tripping again and asked to use stablizer and this should fix the problem. The Engineer charged the visiting fee of RS 330. We bought and used stablizer for refrigerator getting the voltage to 230 but it did not fixed the issue.. We called office again and new engineer (Mahendra) was sent again. He checked and mentioned that there is gas choke and Gas has to be refilled. He said that the previous Enigeer, who filled the gas in June should have done nitrogen flushing and then filled the gas. This should have avoided from gas choking and could avoid moisture in the line.
Even at this moment I am not sure even diagnostics as correct due to different version from engineer visiting the site and due to recurrence of problem. Also this seem to be manufacturing defect as problem is recurring again and again. Even this could be problem with compressor itself
Also engineer told that this should be 6 month warranty for Gas leakage but we were told 3 months in May.
As there was wrong diagnostics, as a consumer we should not be paying for gas leakage again or any service charges. We want the resolution either by replacement of products or compensation for the time spent due to poor quality of product or permanent fix.
Regards
Manish Jain
Mob. 9650717503
Mob. 9953133810
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