Dr. Hemant Kumar
Mr. Soon H Kwon Ph. D., BOYSCAST (U.K.), R.A. (Italy)
Managing Director Professor of Electronic Science
LG India University Of Delhi, South Campus
Benito Juarez Road, Delhi 110021
Ph: 011 24112604, Fax: 01124110174
Sir,
I purchased a TV (LE 5500, 42”) from Apollo Sales Corporation Dwarka Delhi 110075 on 17/2 and the same was installed on 18/2. The TV set is not functioning and a complaint was lodged on 18/02 and 20/02 at the customer care center (comp no. RNA 1102218077862 & RNA110221044160 respectively), but all in vain. After a tiresome pursuance, a technician Mr. Satyendra Upadhyay visited my premises and left no option on the remote control untouched but failed to rectify the faults. My eleven calls to the customer care cell and three mails to the company and telephonic complaint to Ms. Shabana of Head Office Greater Noida forced the customer care in-charge Ms. Monica to intervene and another engineer Mr. Thomas came to inspect the TV on 22/2 and tried his level best to convince me on the issues which were in principle not correct (e.g. faulty color combination and hazy picture quality certainly not due to the signals). I once again request you to correct the faults immediately so that I may not be put into further hardship.
Yours sincerely
Dr. Hemant Kumar
Phone 9311469376
Residence: B-101, Himachali Apts. Plot No. 8, Sector 3, DWARKA, Delhi-110075
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