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LG India Ltd/ Plasma TV
Service Problem

Technical details of Plazma TV is, it like compressed Gas filled TV as picture tube and manufacturer

claims expected life of 1, 00, 000 hours without any problem. But there is a technological problem for Plazama TV is remaining of ghost effect or burning of screen at the place where logo of DTH provider and Channel constantly remains as the particular location of the screen. This is due to inside layer of the panel which is coated with phosphorous get continuous bombardment which burn this phosphorous layer leaves such ghost effects seen even after you shut down your TV. So the Plazama TV is not recommended to use as Computer Monitor or to disable screensaver or donot freeze/pause the picture while watching through DVD.

Manufacturer including LG claims that they have some type some of the arrangements by which the screen is continuously and slightly keep on moving so that the location of these logos gets changing which will avoid such ghost effect or burning of the screen. But it is not true in case of LG, or at least in my Plazama TV set as I observe such burning or ghost effect even the the Plazama TV is used only for about 8 months.

Authorised service people of LG, are of that opinion that let the said company claims about their latest technology, but it just to misguide and to make the customer fool. Such ghost effect will always remain in all Plazama TV manufactured by LG but as the customer are not conscious about the issue, nothing has come up so far. When I become very hares with them, LG has taken the said Plazama TV to their authorised service station and return it with the making the said problem more complex. Although they claims that they have replaced the panel but now the picture quality is further detoriated and there are bright ghost effects which can be noticed even from 10 feet distance and even power supply is disconnected. I have all doubts that they have done anything. When I further contacted LG and their authorized service people, they have deliberatively continued to dilly-dally on the issue since last so many days.

As the said Plazama TV is under warranty, they advise me that let your warranty period gets over, then they will solve my problem by charging handsome amount from me. I doubt that LG company is also supporting them for such strategy as nobody responsible from LG is ready to communicate with me in this regards. This may be the strategy of LG company prolong the issue so that the warranty period gets over and then raise their hands and let customer pay them for their fault. This becomes more believable when I kept on registering complaint through their telephonic helpline and to their mail id, I got no response.

Present status of my defective Plazama TV lying LG's authorised service station awaiting for solution of the problem since last so many days and LG is consuming my warranty period.

My friend got the Plazama TV of other reputed brand and he does not have such problem even after long period of use and happy with other companies response and service.

My complaint registration numbers are RNA 120123092760 (Dated 23/1), RNA 120130098782 (Dated 30/1) and RNA 120202019919 (Dated 2/2)

Company: LG India Ltd/ Plasma TV

Country: India   State: Gujarat   City: Ahmedabad

Category: Electronics and household app.


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