Dear sir,
Subject: Request for Replacement of LG Mobile, GD510, Serial No. 004KPWQ724961 purchased on 19.06.2010 from M/S Geet Ganga Telecom, Civil Lines, Roorkee.
Subject phone was given to M/s Geet Ganga, Roorkee on 20.08.2010. The day of purchse it started giving mick problem (interrupted outgoing calls). I was advised by the dealer that if the problem persists or increses it will be get repaired or if necessary replaced. After few days the set again given to dealer with the compalint of its touchpad (specific key 7 not working in1 or 2 touch) and mike problem in outgoing calls.
Local service agency was not listing for its exchange and lodging my complaint for which Mr. J.P. Chaturvedi, Zonal Authority was informed on 28.08.2010 on his moblie 9313706632 at 1851 hrs.
Resulting I received Service Slip No. R270810018 (After 7 days) and the cause/fault detected therein had been mentioned, “Water damaged touchpad which is not working. 7 key is not working” and I was told that aprox. 800/- to 1000/- would be charged for its reparing, change of pad etc. Firstly this lapse of time be discouraged.
I am a Senior Scientist (Ex.) and a Senior Citizon as well. I am stranged and not convinced with the falt detected in first instance without mentining any proper secification etc. and tentative repair charges accordingly. I believe and afraid that a used or defective phone has been thrusted upon me.
since the set is brand new and under warranty, I would request that local autorities be advised to replace the said mobile phone immediately so I may avail still better services provided with reputed LG products.
Your early and favorable action would higly be appreciated.
Thanking you,
With warm regards,
Yours,
G.R. Kishore (Gopal Raju)
Ex. Scientst (CSIR Lab.)
30, Civil Lines
Roorkee – 247 667
Contact : 09760111555// 01332 274370
Email: [email protected]/[email protected]
CC: For information and needful action please.
1. M/s Geetanjali Telecom, LG Service Centre, BSM Tiraha, Roorkee through post
2. M/s Geet Ganga Telecom, 205, 22, Civil Lines, Roorkee
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