Hello Sir/Madam,
I booked a complaint with LG regarding my Refrigerator on 14 July & it was said to me that with in 24 hours I would have call from Service Engineer & with in a 2-3 minute a sms with service booking no will be sent to me. I kept on waiting till 16 July & when I called LG customer care they told me that there were no complaint lodged in system, it can be drawn from my phone record that call was around 25 minutes long. I left all the argue & asked them to booked a complaint again on 16 July & I asked the service no right away on call, they gave me that. I had requested them to instruct their service engineer to give me a call before visitng my home so that I can make sure to be at home. But after chasing them yesterday when I was in office around 1:00 PM I got the call from their service Engineer that he is in-front of my home & when i asked him why did not he gave me a call he did not answer me, I requested him to come in evening at 6:00 PM & I will be there he told me that another engineer will come tomorrow be at home. I booked a complaint on 16 July & now sitting on 20 July & chasing & requesting their service guy for service.
Please look in to this & do the needful as in this scorching summer you can understand the need of refrigerator.
Regards,
Ailia Shahid
LG- Service No: RNA110716070773
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