I purchased a LCD TV 32LD550 when I had gone on LTC to Indore where my younger brother resides. I was looking for a LCD TV for the last few months but at Agartala the latest models are not available, the available models are at least 2 years old released. While at Indore I visited the Exclusive LG showroom & I enquired the Manager if I purchase a TV from his shop then the warranty is it valid in anywhere in India & he answered "Yes". Then I purchased the TV & brought it to Agartala. After installation at my residence I found that the remote control unit is not working. Then I booked a repair request at LG's all India complain number 1800 180 9999 & one service engineer from LG's Agartala office visited my home & declared that the unit is faulty & I should deposit it to local office. Then I deposited it to local office on 22nd September but till date my utmost effort did not yield any result in having it back. Several e-mails I have sent to their all India complain section but no answer, I have personally spoken to the heads of LG's Kolkata & Guwahati office bosses but they always bluffed me telling that I am going to receive it within a day or two. One & half months gone but till date not received anything. When at home I always feel that I purchased a baby who have no hands & legs, I am/was always a great fan of LG products, at this moment I am having one CRT TV, Refrigerator & a mobile set all of LG make. This incident has changed my opinion. Now, I repent for purchasing LG.
Tapas Datta
Joynagar, Road No.6
Near Agantuk Club
Joynagar, Agartala-799001
West Tripura, TRIPURA
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