We purchased a LG 32 LD650 from TMC Begumpet, Hyderabad on 19th June.
The Tv stopped working from 4th November. We immediately registered a complaint with the complaint Number
c10b0447431.
The technicians took two weeks time and attended and replaced the mother board. Then there was only half display in the TV. The technicains again changed the mother board and the display got rectified but the tv worked for only an hour and then again the same problem. The TV was not getting ON.
We again registered a comlaint on 24tth november C1012403198. The technicians then dint turn up and we were calling but they were not attending our calls. Finally they attended and said that they wil go for a replacement.
And till today there is no replacement and they are making us waiting that the systems there are not getting updated and the stock is not there.
Why the hell LG doesnt have any stock in a city like hyderabad when its the claiming itself as #1 seller in lcd's?
Shame on yourself to be a part of LG.
What does it take for the systems to update and the stock to reach.
LG HAS SUCH A BAD STAFF AND SERVICEMEN..THE SERVICEMEN DONT KNOW WHAT THE PROBLEM IS WITH THE TV AND THEY CANT EVEN DO THEIR JOB PROPERLY BY SEEING THAT THE CUSTOMER NEEDS ARE SATISFIED IN TIME.
We dont know whether to believe it or not. We purchased LG because we heard that it gives good service but unfortunately we are forced to say that LG DOESNT CARE ABOUT ITS CUSTOMERS ISSUES.
We have waited for almost two months for this replcaement and there is no yet progress in it.
Why should we compromise when we have spent 40 thosand bucks on the TV?
Why should we wait for the replacement and doing calls daily and the persons not lifting and not giving proper responses and details.
We need a number of noida where we can escalate this issue.
Or else we will resort to media regarding this issue.
0 comments