Hi,
I am writing this mail to bring to your Notice about a Painful Experience I am going through with the Service Department of LG India PVT Ltd. I have an LG LCD TV which stopped working. I launched a Complaint in the Service Department of LG on 18th March. The Complaint Number for the same is RNA0318071754. A Service Executive landed at my Home Place on 22nd March Please note I expected my TV to get repaired by this time, and he landed after 4 days of launching my complaint.
I informed Him that I have taken an AMC for 3 years from LG on my TV and I have paid 6000 INR extra for the same, he checked my papers and re-confirmed. He said one of the parts called "A Module" is not working and needs to be replaced. I asked him when it can be done, and he said it will take 2-3 days, I said can I get a Fixed date, as the Word Cup is on the way and I just have 1 TV at Home, He replied saying that there is nothing He can do, it'll take time, so let us be patient.
On 26th I called Service Department of LG again as I never heard from them after that, and they replied that, the part will be replaced ASAP. After having no response still, I got frustrated and called LG service again on 28th March, and spoke to a Manager on floor, named Aditya, and he promised me that The TV will be repaired by next day for sure.
Following day nothing happened, I then called LG again, and to my Surprise Aditya was on an OFF that day, I then took the Cell Phone Number of a "Customer care Officer" of LG named Sapna, I called her and explained her my situation and She connected me with Vikas over the Cell phone, Who was the Manager-Services at LG. he assured me on 29th March that the TV will be repaired in couple of days as the Part is not available and It will comes in a days time.
I didn't hear from Vikas after that... No Response... Finally The World Cup Got Over, To My Utter Frustration, I then called Vikas on 3rd April again, Just to hear that He still don't have the part, as the Shipment came but didn't had the part called "the Module" so I will have to wait. I made a Final discussion with Sapna and Vikas on 5th April before deciding to write this Mail here, and the Final Word that they gave me was, That my TV cant be rep[aired before 12th April. I asked them is 12th SURE? they replied they'll do their Best but there is nothing that they can do.!!
I hope you Guys' can sympathies with me that even after taking an AMC for 3 years, spending 6000 INR more, I have to wait for 20 days, Just to get another Deadline and I have no idea that Even that commitment will be fulfilled.!!
I am looking for alternate ways now to get my problem resolved, I feel Cheated by the LG Customer care Department, and I want a Solution.!! And YES LG needs to find a WAY Out to Compensate me for the PAIN I have gone through so far.!!
Reagrds,
Akhil Julka
9899078999
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