This is the copy of the complaint I sent to LG
I bought a LED 32" and a home theatre system worth Rs-60000 from LG but till date didn't get the scratch card for the home theatre. I contacted LG many times but no avail. Lately they tried to fob me by giving me a 4 GB pend drive as the free gift as I already got the free gift for the LED TV..a 101 DVD movie set. The pen drive is not even worth Rs-150... so can you see the level of frustration here... I was on my way to work, so coudn't agree much to the rep who I spoke to...
So, 150 is not even 1% of the total cost of the products I bought... I really was looking forward for a compensation I couldn't refuse but first wanted LG to tell me what they can offer me... they offer me 4 GB pen drive...
I now am really angry and will look to take this legally in court as I feel this isn't the way a customer should be treated... I have already given the relevant docs to my solicitor and have all the correspondence to and from LG with me printed out here. This will prove that how long have I been chasing this up with you guys... and the court will give their decision only after they scrutinize from depth which I'll comply with...
One last chance for LG to put things right here or else you guys are getting a notice from the court to appear for the first hearing...
My birthday is on the 23rd of April, so this day, I'll be at home... the whole day... Try giving me a call and see where this goes...
PS: Even more frustrated after seeing the latest schemes on LG site for free Dish TV HD for new customers...
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