Hi,
This is A.K Roychowdhury from Kolkata. I am a loyal customer of your brand. Almost every appliance at my home is of your brand. For past 2months my micro oven is not working. Repeatedly I have contacted your customer care executives and they gave me the assurance of prompt action. But all my attempts went in vain as my grievances are not sorted. I am still suffering from malfunctioning of my micro oven. Service Executive visited my place once and detected that a particular part of the micro oven need to be replaced and within a week time that executive will come and make the required replacement. But my problem is not solved. Since then I gave the service center innumerable calls. Each time they said that that particular part is out of stock. Once it is available my problem will be solved immediately. This has been going on for 2months now. Its very regretful to say LG being such an esteemed company has such service providers who are incompetent and useless.
I would like to request you to take required steps and do the needful. Your prompt action is solicited.
From: A.K Roychowdhury.
56R, Kankulia Road,
Kolkata:700029.
Complaint number: RNA 101202077851
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