Dear sir,
This is regarding my LG RD 3530 Handset RSN No. RLGHS1035113617 purchased from Reliance Web world on 22-12.The handset has got some problem & need to be repaired, so i took it to the nearest service centre in Mulund (Mumbai), i was told that the warranty has expired in LG's Record & can not be repaired under warranty, i told that i have the purchase bill for the same. I was told to bring the purchase bill for claiming warranty, still i was not giving service but i was given an estimate of Rs.772/- & was told to approach the nearest web world for warranty issues.i approached the web world from where i have purchased the handset. I was shocked when told me that they cannot provide any type of warranty & told me to contact reliance customer care in *333 (as the sim i use is a prepaid one). After telling the above whole story to the reliance executive, he kept me waiting & then told me that the handset has only 9 months warranty, but i told him that the manual carries 16 months manufacturee & 12 months sale warranty then also he told me to contact the LG service center again.
so i would like to know the solution to whom i should approach or make a complaint regarding the above issue.
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