SUB: REPLACEMENT OF REFRIGERATOR GL 338VES PINK BLOSSOM
SALES INVOICE NO.81-SWR06-11SIAOT 1783
DEAR SIR/MADAM,
I THE UNDERSIGNED MR. IQBAL IBRAHIM KHALFE PURCHASED THE NEW LG REFRIGERATOR MODEL NO. GL 338VES PINK BLOSSOM FROM VIJAY SALES, MUMBAI ON 19-06.SINCE PURCHASE OF DATE TILL 23RD NOVEMBER THE APPLIANCE WAS WORKING VERY GOOD, SMOOTH THERE WAS NO ANY COMPLAINTS OR PROBLEMS, BUT ON 24TH NOVEMBER SUDDENLY OF ONE SERVICE ENGINEER FROM LG INDIA LTD. CAME TO OUR HOME AND ASKED US HE WANT TO CHECK WORKING PERFORMANCE OF REFRIGERATOR AS PER COMPANY’S REQUEST. ON VERIFICATION OF HIS ID CARD AND JOB SHEET, WE ALLOWED HIM TO DO ROUTINE .AFTER ALL CHECK UP, HE TOLD US THAT THER IS ONE MANUFACTURING FAULTS BY COMPANY THAT MUST BE RECTIFY.I ASKED HIM WHAT IS MANUFACTURING FAULTS? HE REPLIED US THE CONDENSOR TO BE REPLACED? INITIALLY WE AVOIDED BUT ATLAST ON CONVIENCE FROM HIM WE PERMITED.
AFTER CHANGE OF CONDENSOR THE COMPRESSOR SOUND STARTED CHANGING, SLOWLY SLOWLY SOUND STARTED INCREASING, TO SUCH LEVEL THAT THE SOUND IS UNBEARABLE.IN BETWEEN TWICE I CALLED SERVICE ENGINEER TO CHECK UP. BUT BOTH TIME THEY REPLIED THAT IT IS OK.SOUND WILL BE NORMAL I HAVE CHANGED THE SETTING.TILL DATE IT IS AS IT.THE SOUND OF COMPRESSOR HAS BECAME SO HORRIBLE, YOU CAN NOT STAND NEAR THE REFRIGERATOR.I REQUEST YOUR GOODSELF TO REPLACE THE APPLIANCE WITH NEW WITHOUT ANY DELAY TO AVOID FURHTER DISPUTE AND ACTION.FOR YOUR KIND INFORMATION I AM ALSO PROFFESSIONAL MAINTENANCE ENGINEER DEALS WITH PREVENTIVE AND BREAKDOWN MAINTENACE.
YOUR CO-OPERATION IS HIGHLY APPRECIATED.
THANK YOU,
CUSTOMER
IQBAL IBRAHIM KHALFE
9892613209
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