Bought an LG TV 4-5 years back, 29” 100hz for appx 30, 000.
The set broke down in may wherein it was repaired by LG service on chargeable basis and also put under AMC against advance payment.
The set again had same problem in Dec where after 25-30 calls the same engineers visited and rectified.
However, the problem persisted and again it has been almost 1-2 calls everyday, but the set has not been repaired. The same engineers visited and informed that some components need to be replaced.
On escalating the issue, i have been informed that currently LG has made these components obsolete and the set will need to be replaced with the matter having been escalated internally by them.
It is regrettable that after over 50 calls, i still do not get any firm confirmation from any LG senior officer.
I wonder why LG has taken an AMC if they cd not maintain their own product!
It only reflects on a culture of making a quick buck at the expense of customers.
I have decided not to buy any LG product in future considering the pathetic service levels, and will not hesitate to put this experience across relevant blogs if the company continues to make me run after them.
Hope someone senior and responsible in LG will appreciate this callous attitude of the company and rectify this matter without further reminders.
Arun Lamba
Vaishali, Ghaziabad
Mobile - 9650003663
PS - Details on product, complaints etc can be collected from LG service personnel mohit Sharma, nikita, call centre team leader abhigyan or yr service centre reps arun/ rawat.
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