I have ordered a LG fully auto. washing machine on 16th Mar with "MVIJAY", a local LG dealer by making full payment of Rs, 15, 300/= (15000/= 2% authorization changes) via credit card. I have received the machine on 19th Mar 10 and it was noticed that the machine has some bend on its outer body on left side. This was informed to the dealer and they said LG technician would come for demonstration and based on his recommendation, they would do the needful. Since then, I have been continuously following up with the LG customer care, Branch manager and the local dealer. Nothing has been done so far and on 26th the branch service manager, Mr. Janak Doshi agreed to refund the amount that too after 10 days for completing the formalities, for which I have replied that refund Rs. 15300/= and take the machine back.
It is very pathetic to inform that all these days, my wife had to wash all the clothes with hands and because of this reason, she had developed back pain.
All I need to compensate me appropriately alongwith the amount paid by me against purchase of the machine and I want to register these type of complaints with the ISO certification authority of LG to see that they are delisted from the ISO certification.
Hope you consider the case with appropriate weightage. In case you need any additional information, plz let me know the same.
Thanking you
BABU A POTHERI
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