I logged my complaints to LG service dept on toll free number 20 days before that my washing machine is having some problem.
It was attended by LG Ace Services Koper khirane great skilled staff (LG must proud of them)
He told me that Spin motor of machine is need to be replaced and he will be coming on next day with Spin motor to replace,
but he didnt came back and after two days when I follow up one new guy came RAM who said there is no problem in SPIN motor,
actually a problem is with front panel PCB board (Excellent I thought he got the problem)
again same cycle he said he will order the part and he will come with it after a week he came back with part to replace and he fixed my machine problem
he got paid for the same.
Next day there was same problem, and I called RAM to come again he took two days to come back and he said the same part is again need to be replaces
as there is something wrong in Washing machine internal wiring.
After couple of days a new guy came to solve issue MR.Sonavane (Very dedicated to his family).
He said he will be fixing problem as soon as possible and there is no problem with PCB of machine again a great comment I received from LG Service technician.
Day after there was sunday and MR Sonavane said I will be comming on Monday as I dedicate sunday to his family (I can understand that)
He promised me he will be coming on Monday (But which monday).
He didnt came So on Monday (06-Dec-10) I called LG service Toll Free for Escalation
Then I talked to Ramesh Harijan (Floor Incharge) from whom
I got terrific information that there Customer complaint system software is migrated hence
they are not having old complaints data and you need to log a complaint again (Oh my God).
I have never Seen such a Worst comany (LG) and Its service ever
My personal suggestion is not to BUY LG Products.
LG should change there tag line from LIFE's GOOD to LIFE's WORST.
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