I have purchase LG fully automatic machine some time back from Vijay Sales. First off all the product deliveried at my place was defective. It had dents all over the body and I had to ask the delivery boy to carry that piece back. It took about 2-3 days after this to get by piece. I had to call the showroom and visit the showroom again and again to get the delivery. I had to be out of town for my personal work and returned on Sunday. I had called up yesterday at around 9:30 AM to ask someone for installation and demo. It was told to me that I will receive a call in 2 hours and the service will be provide within 24 hours.
After that I am giving repetative calls to the customer care number and evrytime I call up I am given a new number to be called up and ask for the installation. At about 2:30 today again when I called up I was given the same answer. I made a request to speak to someone senior so that I cam explain my problem but the line was disconnected by the person at the other end.
Is this the service that is provided by LG? What kind of customer satisfaction are we getting.
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