LG Washing Machine
Location: Bangalore, Karnataka, India
Ramesh Reddy on May 9
Cheaters in Customer Service
To,
The Head,
Service Department
L.G. Electronics
Greater Noida, UP
Sub: Useless Service in LG (Bangalore Service Center) after sales service network
Dear Sir,
I would like to bring to you kind notice the following facts :
1. Our washing machine make LG (Front Load) went Cabnet getting bend day by day. Please note that it is under warranty.
2. We made a complaint through your call center toll free no. 1 800 180 99 99 . assured for early rectification.
3. We again reminded your call center several times when no one turned up.
4. After long time a person from your authorized service center (as told by him) A-One Services, 56, Double Rd, Bangalore attended the complain of washing machine. After checking he informed that i cont solved the problem. He told us that he will inform to higher authority ane they will send senior engineer.
5. Again i called up to customer care and asked for the call ststus they said call finished.i wondered and said not yet finished.they said forword the complaint to service center.
6. A senior person came and said same answer like i cont solved the problem.
7. Again i called up to customer care and informed to care people.they said call status is "Customer doesnt want service" like that he closed the call.again they raised the complaint
5. Accordingly the same person come with hammer and he did service like HAMMER HANDLING and said thats it if u want we replace cabnet that charge will be 2800/-. i asked it is under warrenty why should i pay the money.. And he left our premises.
8. When we operated the washing machines we found unusual loud sound when we use the mechine.now it is standing on 3 legs we are not using now..
9. Then we again lodged the complaint through your call center regarding the unusual sound complaint no. RNA 120503028727 .and he said within 24 hours we will send a engineer.
10. After two days i calledup to customer care and remained with the complaint num.they said i will forword the complaint within 24 hours they will rectify.
11. After taking the telephone no. of local service center we reported the matter to Mr. Surendra. Tel no9986507639, uday kumay Tel no 9986501662 and Veluswami Tel no 9739991419
12. In light of above events it appears the same useless service centers are operating in Bangalore with the connivance of your call center for cheating the customers and spoil name of your esteem organization. As we tried several time to customer care the simply said we will forword the complait but wv didnt get proper service.
13.Same problem i faced with my LG Refrigerator also. i faced lot of problems with my LG Refrigerator and LG WASHING MECHINE.ple solve the problem fast
. We further request your legal service center over here to replace the CABNET free of charge and investigate matter in details to avoid cheating of other customers and daming repute of LG.
Hoping an early action in this regard. I will appreciate if you respond to this mail for acknowledgement.
Thanks,
Ramesh Reddy
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