Sir
On 21.12.2010 I got a call from BagItToday, supposedly a concern of India Today Group. The person told me that I have been
selected for a prize benefit of Rs 30000 in cash or diamond which has to be decided by the system. For availing the benefit I
have to generate a booking ID by making a transanction of Rs 9149 for Kenstar home appliance kit consisting of 5 kenstar
appliances
1. Kenstar Juicer Mixer Grinder
2. Kenstar Blender
3. Kenstar Iron
4. Kenstar Rice cooker
5.???
I made the transaction from my credit card. Then they told for another transaction of 1798 for shipping charges. I made this
transaction as well. Then the tele sales executive kept me on hold for informing my benefit and come back with an
announcement that my prize benefit has been increased to Rs 55000 cash or diamond to be decided by the system. For availing
this benefit I have to make a tranasaction of Rs 16199 for Sony Camcoder. I reluctantly made the transaction not to forego
such a benefit. After the transaction is completed the executive kept me on hold for conforming the benefits. He come back
with the announcement that, an addtional benefit of Philips go gear worth Rs 7500/- is being given to me and my prize benefit
has been increased to Rs 85000 cash or diamond to be decided by system. For this He insisted on making a transaction of Rs
8999 for a Sony Erricson Mobile. I refused to do any furthur transaction but on the sales executive persistence insistance I
made the transaction.
After 3/4 days I got a call from a customer care executive for conforming my address which is
Sanzaya Patel
IGNOU Regional Centre
Koraput
Orissa -764020
The customer care executive told that my pincode has been fed to their system as 764004 and told that they have no courier
service to 764020. I told her that my pincode is 764020 and also asked her about the benefits those are given to me. She told
she will be forwarding my concerns to appropriate executives.
I did not received any booking confirmation to my email untill I flooded their system with requests to confirm my orders i.e.
the product, cost of product, and addtional benefit to be given and the address where it is to be sent.
One Mr santosh called me on 06.01.2011 to inform me that the products booked are
1. Kenstar Juicer Mixer Grinder
2. Kenstar Blender
3. Kenstar Iron
4. Kenstar Rice cooker
5.???
6. Samsung Camcoder (Instead of Sony Camcoder)
Attached benefit Philips Go Gear worth around 3000 (Instead of 7500)
7. Kodak didgital camera (Instead of Sony Erricson mobile phone with opering system 6.2)
8. and the prize benefit being given to me is Rs 55000 worth diamond (Instead of Rs 85000).
When I told that since they are neither sending the products which I have booked nor giving the promised prize benefits of Rs
85000 worth GIA certified diamond, I want to cancel all my orders; he gave me three options
1. To accept the products mentioned by him with prize benefit of Rs 65000 diamonds
2. To cancel the first order and receive
a) Samsung Camcoder (Instead of Sony Camcoder)
Attached benefit Philips Go Gear worth around 3000 (Instead of 7500)
b) Kodak didgital camera (Instead of Sony Erricson mobile phone with opering system 6.2)
and prize benefits worth Rs 55000
3. Or to cancel all the orders and get a refund within 21 days.
I told him to call me next day for my decision. When he called on 07.01.2011 I told him to cancell all my orders. He asked
for the reason and I replied i have other priorities than spending my money on cameras. He told my money will be refunded
within 21 days.
On 10th again he called me that some of the products has already been dispatched and I have to refuse when those arrives me.
though I will refuse when the products arrivee me I have the following complaints against Living Media India Ltd, A-61,
Sector 57, Noida - 201301, Phone (91) 0120-4078000, email [email protected] in whose name my credit card has been
charged.
1. Cheating (for taking order for one product and telling I have ordered for another)
a) Samsung Camcoder (Instead of Sony Camcoder)
Attached benefit Philips Go Gear worth around 3000 (Instead of 7500)
b) Kodak didgital camera (Instead of Sony Erricson mobile phone with opering system 6.2)
2. Cheating (for telling lies about the prize benfit worth Rs 85000 while taking order and leter confirming it to be worth Rs
55000.
3. Not promptly refunding my money after order cancellation (Refunded only 1798 of 36145)
4. Causing Mental harassment.
So I request you to be kind enough to look into the matter and take appropriate action against Living Media India Ltd, A-61,
Sector 57, Noida - 201301, Phone (91) 0120-4078000, email [email protected] that they will not dare to cheat
anybody in future.
Thanking You
Sanzaya Patel
Assistant Registrar
IGNOU Regional Centre
District Agriculture Office Road
Koraput
Orissa-764020
Mobile-9437346346
[email protected]
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