LLOYD SPLIT A C MODEL NO-FLS20AAA1.6TON
2. NONRESPONSIVE SERVICE / CUSTOMER CARE

COMPLAINT WITH REF TO PURCHASE OF ONE x SPLIT AC FROM M/S KRISHNA ELECTRONICS, 1076 SADAR CHAURAHA LUCKNOW CANTT ON 17 AUG.

SUB : 1.SELLING OF FAULTY ONExSPLIT AC .

2.NONRESPONSIVE SERVICE CUSTOMERCARE.

3.MENTAL TRAUMA & HARRASSMENT TO RETD RAILWAY ENGINEER.

DEAR SIR,

1.This is for info that I purchased one x split AC from M/S Krishna Electronics, 1076 Sadar Chauraha, Cantt Lucknow dt 17 Aug vide Book No 03 Ser No 134.

2.Ever since the AC has been purchased there has been a Recurring problem as regards to its working and till date this problem is existing although I have been running from pillar to post to get it rectified.

3.Foll is the logged sheet appended below mentioning the efforts put in by me to get the AC rectified through your service / repair centre :

a. Out of station wef 01-10 to 20-04 2010 .

b. Ist complaint dt 22-04 (DELHI service centre, Complaint No-04104073).

c.2nd Complaint dt 26-04 (Mr Wadhwa, Prop KRISHNA Electronics).

d.3rd Complaint dt 29-05 (DELHI service centre, Complaint No-051058096).

e.4th Complaint dt 31-05 (DELHI service centre, Complaint No-051058192).

f.5th Complaint dt 02-06 (DELHI service centre, Complaint No-061059675).

g.6th Complaint dt 12-06 (DELHI service centre, Complaint No-061063352).

h.7th Complaint dt 15-06 (DELHI service centre, Complaint No-NOT GIVEN).

i.8th Complaint dt 16-06 (Local Service Centre Aashiana, Mr R R Maurya Senior Service Incharge contacted) COMPLAINT NOT RECTIFIED.

j.9th Complaint dt 18-06 (Contacted CAPT P RANA Franchise I/C LLOYD AC CHHAPPAN BHOG COMPLEX LKO).

k.10th Complaint dt 26-06 (DELHI service centre, Complaint No-061069473).

l. PCB CHANGED on 30-06.

m.11th Complaint dt 03-07 (DELHI service centre, Complaint No-071071174).

n12th Complaint dt 04-07 (Contacted Krishna Electronics).

o.13th Complaint dt 07-07 (DELHI service centre, Complaint No not provided).

p.14th Complaint dt 09-08 ((DELHI service centre, Complaint No-081081606).

q15th Complaint dt 14-08 (DELHI service centre, Complaint No-081082880).

r.16th Complaint dt 20-08 (DELHI service centre, Complaint No-061063352).

s.17th Complaint dt 02-09 (DELHI service centre, Complaint No-091088910).

t.18th Complaint dt 04-09 (DELHI service centre Complaint No not provided).

4.On 05SEP2010 Service Incharge (FRANCHISE) Capt RANA said that the outdoor unit of the split AC is required to be taken to the workshop alongwith the foll terms:

a. THE WARRANTY PERIOD OF THE EQUPT HAS LAPSED ON 17 AUG.

b. COST ACCRUED OUT OF REPAIRS HAS TO BE BORNE BY THE CUSTOMER TO INCL TRANSPORTATION CHARGES.

5.IT SEEMS THERE HAS BEEN A DELIBERATE ATTEMPT TO BUY TIME AND NO CONCRETE ACTION HAD BEEN ACCORDED DURING THE WARRANTY PERIOD .

6.I AM A RETD RAILWAY ENGINEERT (SENIOR CITIZEN) AND OUT OF THE WAY I HAVE BEEN MAKING ALL OUT EFFORTS TO GET MY SPLIT A C REPAIRED WHICH HAS CAUSED LOT OF MENTAL TRAUMA TO ME AS I COULD NOT GET SATISFACTORY SERVICES OF THE EQUPT I PURCHASED FROM FEEDERS LLOYD .

7.AS A LAST RESORT I AM MAILING THIS GREVIANCE TO YOU FAILING WHICH I WILL BE FORCED TO KNOCK THE DOORS OF CONSUMER FORUM. YOU ARE REQUETED TO DO THE NEEDFUL.

8.I WILL BE WAITING FOR YOUR REPLY & ACTION ACCORDINGLY. S S SHUKLA DT:06SEP10 (MAIL id- [email protected]) Mob - 919415011094 C-3, SECTOR – G

LDA COLONY KANPUR ROAD YOJNA LUCKNOW-12

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