I purchased Luminous Inverter Battery IL-16000 (S.No. 498601) on 26th Jun with warranty of 24 months on Inventor and 18 months on Battery from the shop M/s Dhruv Electronics, Uttam Ngr, ND. The said battery left to give back up in Nov and problem was duly reported to Luminous Customer Care Service on 04 Dec under Complaint No. DL 790880. The man from company came, did not resolve my problem and left venue just advising to make battery full of water without any check up of battery and further asking that he would again have a visit on the site for check the battery. After some days, on going off of light, despite filling more water in the battery, I found that there is still no back up from the inverter. Second, the man also did not visit to check the battery. Waiting him, on 24 Jan I again reminded the customer Care Service of the Company on the problem. The staff visited and inspected the battery thoroughly and declared the battery dead. Since then, I am pursuing the Company for replacement of battery under warrantee period as per my pending complaint No. mentioned above made on 04 Dec where no action has been taken to sort out the problem. The warranty expired on 26 Dec.
Below are my reminders number pursued to replace by battery :
DL790880.
DL792093.
DL796564
DL800847, etc.
I have been following up for this problem with M/s Luminous for more than 60 days to resolve my complaint. The company should replace the faulty battery immediately to solve the problem as the fault of non-back up was reported within the warranty period.
Ashok Kumar
C-144 Mansa Ram Park
Uttam Nagar, New Delhi110 059
Ph : 9013224464
Date : 21st Feb
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