Dear Sir
Most regretfully I would like to inform you that i purchased Maxx mobile model MX 463 bearing IMEI NO 357415031539199 SL.NO DMO910060077011, was purchased from M/s S . H. MUMTAZUDDIN TIMES (P) LTD VIDE TAX INVOICE NO 35329 DTD . 29.10. WHICH WAS WARRATY WITH ONE YEAR .
ON 5.10.2010 MORNING i FOUND THAT ITS KEYPAD ONLY NOT WORKING, AND AS PER THE SHOPS GUIDELINE I WENT TO YOUR AUTHORISED SERVICE CENTER M/S SNEHA COMMUNICATION .ADD. 126/B, DIAMOND HARBOUR ROAD, KOLKATA - 700060.
Initially they claimed that it is a Liquid Damage and if the keypad replaced it will be OK and I have to pay Rs. 350/- for it, I agreed but even after changing the keypad the problem remain unsolved.
Then they told that I have to send it to the Maxx service for further checking and repair.
Even after repeated phone calls they never picked up the call (appears to be a faulse no) and now they returned my phone with a comments that company told this is beyind repair. And they even not handed over me any documentary proof for that indicateded that MAXX company has regreated any sort of repairing.
My question is that if Maxx company cannot repair the same which is under warranty it is their moral responsibilty to replace the set with a new one (Am also working for a multinational Chinese company for last four years and in as a service head of few eastern regional states). Please look into the matter very seriously and arrange replacement of the handset immedietly.
Thanks & Regards
Sudip Chakraborty
SANY HEAVY INDUSTRY INDIA PVT LTD
337, LASKARHAT
171, PICNIC GARDEN ROAD
KOLKATA-700039
Tel: 91-33-23452550 (O)
Fax: 91-33-23452578
Mobile: 91 9831063139
E-mail: [email protected]
Website: www.sany.com.cn
RES. 8/ 3, BIREN ROY ROAD (WEST)
KOLKATA - 700008
033- 24469943 (R)
COPY TO . CONSUMER FORUM
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