Dear Sir,
It is my painful duty as a customer to inform you regarding the quality of services being provided by your Lucknow service station
1. I had purchased one Micro Max 372 G data card on 30rd March from Chhotey Lal Radhey Shyam BNSL shoppe Hazrat Ganj Lucknow.
2. Bill no of this device is S.No.5130 and IMEI No. is 910002120042176.
2. That data card is not working properly from the date of purchasing.
3 I approached in same on BSNL shoppe. They made checked the device from their technical person and confirm that device is faulty.
4 They suggest me to talk with Mr. Anil [9794104450] local MMX representative in this regards.
5 I talked with Mr. Anil over phone about this issue. He asked me to logged complain about it on call center. He give me the number of call center which is 01244811000.
6 I tried several time to connect with person on call center but I always I got an computerized voice “Our Technical representative is not available at this time please try later”.
7 Finally on 30th April I was able to connect with a real person on call center. I told him the entire issue. He logged a complain and ask me to wait for 5 to 7 days for response. My complain details is.
Complain No. MMX 2010302
Name Sanjay Kumar Goswami
Address c/o Ramniddhi Tiwari First street madhuban nagar alambag Lucknow
Mobile No. 9319534698
7. According to your service station 5 to 7 days means 5th or 7th of May so my complain will be attended in 7th may.
8. On 8th May I once again contacted to your service station, they requested to give them some more time and assured that my complain will be attended sooner or later.
9. On 20th May I once again contacted your local support engineer Mr. Anil [9794104450] and received a surprisingly a good reply from your station. I was informed that the person attending my area is left the job so please wait for two or three days more to get your data card replace.
8 On 27th may I got a call from Mr. Kamal [9319301102] MMX representative. He asked me to come at his home.
9. Mr. Kamal live in OCR building on 6th flour hardly 500 meter away from the parliament house Lucknow. In this location the signal quality of any network is very good. To give edge he live on 6th flour.
10. He checked the device with his BSNL 3G sim and said its working. He even did not bother to listen my actual problem. Location where I live does not have BSNL 3G signal. But have good quality signal of other network like airtel, aircel, tata docomo, bsnl 2g. I requested him to connect the device with other network. But he refused to do so. He replied that he don’t know the setting of other network, so he can’t do anything in this matter.
11 I purchased this device so I can connect with any network form any where without losing connectivity form internet. But this device work on only with BSNL 3G service which I don’t have in my location.
12 No body is providing me the right information. Both BSNL shoppe and MMX local representative is rolling me form one to other. BSNL Shoppe person are saying that its not their responsibility. They have provided you legal bill now its MMX’s duty to assist you. While you representative is saying that he is unable to check this device with other network as he don’t know the setting of other network.
12 Finally I wish to inform you that I am a web developer engaged with online business. I am loosing my business due to faulty device.
13. Now I am totally exhausted and not in a position to bear it for more than 7 days.
14. I request you kindly get my data card unlock of other network within 7 days otherwise I will have no option but to refer this matter to District Consumer Forum claiming compensation for lack of services by your company.
15. At the time of purchasing data card I preferred Micro Max data card because of good reputation in my mind. I paid no attention to so many lucrative gift offers of other companies like Huwai. but now I feel totally disappointed by purchasing the data card of Micro Max.
Thank you in anticipation of positive response from your side.
Yours Suffering Customer
Sanjay Kumar Goswami
First street madhuban nagar Alam bag
Lucknow Uttar Pradesh
Moblie No. 9319534698
0 comments